What is an
ADSL line?
Do I need to reconvert my
line again?
Can I use the modem or router
that I have?
Can I continue to use my
email addresses?
Who can access Euphony ADSL
and benefit from its advantages?
What do I need to install
ADSL?
Is it easy to install?
With which operating systems
does the ADSL modem work?
What specifications does my
PC need to have?
How often will I be billed?
I have contracted an ADSL
service through this web site. When can I
use it?
How does Affinalia
connect me to its service?
If I contract an ADSL
service, do voice calls have a price plan?
Is it necessary to make a
call to connect to the internet via ADSL?
What is an ADSL
line?
ADSL (asynchronous digital subscriber
line) is a technology that transforms telephone
lines or a pair of subscriber into high
speed lines that can be used for internet
access, tele-working and multimedia and
interactive applications like internet
gaming, video on demand etc.
The sending and receiving of data is established from the user’s computer
through the ADSL modem or router.
This data passes through a filter (splitter) which allows the simultaneous use
of the basic telephone service and the ADSL service.
The user can speak by telephone at the same time as accessing the internet.
Do I
need to reconvert my line again?
No, it is not necessary to repeat the
process.
Can I
use the modem or router that I have?
Yes, but we add nothing to it. We deliver
our modem or router at no cost and, furthermore,
if you use your own modem or router it
will not have our guarantee.
Can I
continue to use my email addresses?
If it is a web-based mail account, there
is no problem.
Otherwise, you will not be able to continue using it because it is associated
with your current internet provider. Affinalia provides up to 5 email addresses
free of charge, which will be of the form xxxxx@affinet.net
Should you be using your own email server, it will not be affected.
Who can
access Euphony ADSL and benefit from
its advantages?
Companies and professionals who
have contracted any of our landline services
from Affinalia.
What
do I need to install the ADSL kit?
For ADSL installation, all you need is:
- An analogue telephone line (not RDSI)
belonging to a Telefónica exchange
that supports ADSL.
- An ADSL Kit service contract.
Everything else that is needed is included
in the ADSL kit. You will also receive a
letter in which we will inform you of your
username and password.
Is it
easy to install the ADSL KIT?
Yes it is a guided installation
process and very simple. It includes detailed
instructions that enable very easy installation.
Also you can contact our Technical Support Centre, should you have any questions,
by calling 902 33 11 43 (confirm).
With
which operating systems does the ADSL
modem work?
Although the ADSL service does not prescribe
any specific operating system, the USB
interface is not compatible with Windows
95.
Windows 98 or better is recommended.
Neither is it compatible with Macintosh computers. USB is only supported on a
PC with the equipment specified in the requirements, and not with PCs or compatibles
that do not comply with the characteristics specified in the requirements.
What
specifications does my PC need to have?
- Operating system Windows 98, NT 4.0,
2000, Millennium or XP.
- Pentium II 266 MHz. processor minimum,
466 MHz. or better recommended.
- 32 Mb of RAM memory.
- USB 1.1 interface
- If the PC does not
have any USB ports, it can use a USB
PCI adapter. And if you wish to increase
the number of USB ports on the PC you
can acquire a USB hub. Both accessories
can be found in most computer shops.
How
often will I be billed?
Monthly, payment in advance.
Your ADSL bill comes as part of your bill for the telephone line with Affinalia,
all invoiced items being charged to the current account associated with the line.
The following bills will be presented for payment between the 18th and 20th of
each month including the following items:
- One month’s usage of conventional
telephone traffic, one month in arrears.
- ADSL
instalments one month in arrears.
I have
contracted an ADSL service through this
web site. When can I use it?
After you have received your confirmation
of the online request, we contact you
to start the registration procedure.
Your
ADSL service will be operational within
a maximum period of one month, which includes
conversion of the line.
Our Customer Support Service is completely at your disposal at 902 33
11 43.
How
does Affinalia connect me to its service?
By means of a KIT which Affinalia will
send to your delivery address indicated
by you in the contract. After a call
by our Customer Support Service you will
only have to follow the installation
instructions included in the Kit. Once
the Kit is installed, and the line is
working, you will immediately have use
of the service.
If
I contract an ADSL service, do voice
calls have a price plan?
No, voice calls are made in exactly
the same was as if there were no ADSL and
they cost the same.
Is
it necessary to make a call to connect
to the internet via ADSL?
No, the connection is permanently available
so it is not necessary to wait for a
connection to be established as with
an RDSI connection (about 4 seconds)
or a dial-up modem connection (about
30 seconds).
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